You have not answered the basic question of what CX device you are using and what PC or Mac Client etc. It also enables us to verify the entitlement for using features. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. For questions around Support please check here.Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.Additional Poly Infrastructure (RPRM,PDMS or BToE).Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync).Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
